SHIPPING INFORMATION

We ship globally from our US warehouse, with tracking provided on all orders. Shipping rates are calculated at checkout based on your location and selected service. Delivery times vary by region, but most orders are delivered within:

  • USA: 3–5 business days
  • Canada: 5–10 business days
  • International: 7–15 business days

Please note: Customs duties or import taxes may apply depending on your country’s regulations. These are the responsibility of the customer.

ORDERING PROCESSING

All orders are processed within 1–2 business days (excluding weekends and holidays). During high volume periods (e.g., product launches, promotions), processing may take a little longer.

Once your order is shipped, you’ll receive a confirmation email with tracking details.

RETURNS

We stand behind the quality and durability of the ImPAK Training Bag, and each bag comes with a 90-day warranty against manufacturing or material defects.

REFUND ELIGIBILITY

  • Refunds must be initiated within 30 days of delivery
  • Items must be unused, unworn, and in their original packaging
  • Proof of purchase is required (order number or email confirmation)

NON-RETURNABLE

  • Bags that show signs of use, damage, or modification
  • Discounted or clearance items marked “Final Sale”
  • Gift cards or promotional giveaways

DAMAGED PRODUCTS

  • Please inspect your items upon delivery. If you notice any damage, contact us as soon as possible and provide pictures highlighting the defect. We will process an appropriate claim and arrange for an exchange.

SHIPPING & RESTOCKING FEES

  • Shipping fees are non-refundable unless the return is due to our error. Customers are responsible for any return shipping costs unless the item is defective or incorrect; in those cases, please reach out to us to open a ticket prior to returning the product, otherwise shipping costs will not be refunded.
  • A 5% restocking fee will apply to all returns unless it is due to manufacturing or material defect or error on our part.
  • We recommend using a trackable shipping service. ImPAK Training Co. will not be responsible for returned items lost in transit.

To initiate a return, please contact us at:

info@impaktraining.co

Include your order number and reason for return, and we’ll guide you through the next steps.

RECEIVING YOUR REFUND

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

STILL HAVE QUESTIONS?

We're here to help. Reach out to us at info@impaktraining.co or fill out the form below.