Refund policy

RETURNS

We stand behind the quality and durability of the ImPAK Training Bag, and each bag comes with a 90-day warranty against manufacturing or material defects.

REFUND ELIGIBILITY

  • Refunds must be initiated within 30 days of delivery
  • Items must be unused, unworn, and in their original packaging
  • Proof of purchase is required (order number or email confirmation)

NON-RETURNABLE

  • Bags that show signs of use, damage, or modification
  • Discounted or clearance items marked “Final Sale”
  • Gift cards or promotional giveaways

DAMAGED PRODUCTS

  • Please inspect your items upon delivery. If you notice any damage, contact us as soon as possible and provide pictures highlighting the defect. We will process an appropriate claim and arrange for an exchange.

SHIPPING & RESTOCKING FEES

  • Shipping fees are non-refundable unless the return is due to our error. Customers are responsible for any return shipping costs unless the item is defective or incorrect; in those cases, please reach out to us to open a ticket prior to returning the product, otherwise shipping costs will not be refunded.
  • A 5% restocking fee will apply to all returns unless it is due to manufacturing or material defect or error on our part.
  • We recommend using a trackable shipping service. ImPAK Training Co. will not be responsible for returned items lost in transit.

To initiate a return, please contact us at:

info@impaktraining.co

Include your order number and reason for return, and we’ll guide you through the next steps.

RECEIVING YOUR REFUND

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.